Within a constantly evolving environment, it is important to correctly address the main evolution trends.
In regard to the changing customer needs, it is important to enhance the available information through data enrichment activities.
The redefinition of customer journeys, achieved through the seamless integration of new technologies and data, is imperative to create innovative business models and effectively address the increasing competition by new players in the market, such as Fintech.
Building the bank as an ecosystem and forging strategic partnerships are instrumental in driving innovation, expanding product and service offerings, and staying ahead of the market.
