DXP – Digital Experience Platforms

Solution_Technology&Innovation_DXPDigitalExperiencePlatform

DXP – Digital Experience Platforms

Today, brands' online presence is the gateway to customer connection. It needs to be both a unique reflection of the company's brand, and to deliver an exceptional customer experience.

We specialize in comprehensive Digital Experience Platform (DXP) implementation, helping businesses craft seamless and personalized experiences across every digital touchpoint.

Our team of experts meticulously tailors each DXP to a client’s specific needs. We ensure an optimized solution architecture, seamless integration with existing systems and a well orchestrated platform for sustained success. The result is a solution that meets your needs today, and is able to grow and scale to meet the needs of tomorrow.

Our approach

In today's fast-paced digital landscape, it is imperative for businesses to deliver at speed, seamless and personalized experiences to their customers. This is where DXPs come into play. A DXP helps organizations transform the way they engage with customers, delivering consistent and customized experiences across all digital touchpoints.

At the center of a successful DXP implementation is a comprehensive end-to-end project management approach. This involves assessing business goals and user needs, defining the technical architecture, and implementing and optimizing the platform to ensure it meets business objectives.

As a trusted consulting partner, we have a proven track record of delivering successful DXP implementation projects. Our team of experts has deep expertise in all aspects of DXP implementation, from strategy and planning to design, development, and optimization.

No two DXP solutions are the same, so we work closely with our clients to understand their unique business needs and objectives, and tailor our approach accordingly. Our end-to-end implementation approach ensures that the DXP is fully integrated into the organization's existing technology ecosystem, and is optimized for ongoing success.

DXPs play a critical role in business success today, and our end-to-end implementation approach ensures that organizations can realize the full potential of their investment. 

01

Discovery, User Research and Solution Architecture

Building a DXP that delivers requires a deep understanding of a company’s business goals, their digital landscape, and their customers’ needs.

We begin by taking a deep dive into your business — looking at your data, offerings, technical stack and the actions you want your customers to take. We then get to know your customers — who they are, what matters to them, the challenges they face, and their actual behavior. By mapping business insights against customer insights we uncover the current challenges, and chart a path forward to solving them by leveraging our data and technical expertise.

At JAKALA, we closely collaborate with our clients to uncover deep insights, define technical requirements, understand user's pain points and ambitions, as well as help develop a plan for future growth.
02

UX/UI Design and Testing

Our UX team helps clients create products and services that are useful, easy to use, and delightful to interact with. 

User-interfaces are not only where interactions happen, they are often the first touch point of a brand. Good design is instrumental in crafting interactions that are intuitive and appealing, and that also reinforce and strengthen the brand.

When designing digital interfaces, we make sure that our client’s brand values are translated into the digital world across all touch points, while also ensuring quality through bug detection, detecting flaws in flows.

From complex user flows to detailed wireframes to intuitive interactions, we make sure digital experiences spark excitement and spur action.
03

DXP Implementation

We deliver DXPs that provide fully integrated digital customer journeys – across any channel. At the same time, we offer enterprise platform integration supporting clients with legacy systems to adopt a modern digital customer experience and accelerate digital transformation initiatives.